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    Return and Exchange policy for 

    Memene is a brand featured on our website, SoQ do not hold their stock in a warehouse, our customers’ orders are sent from the brand’s warehouse directly. However SoQ is handling the order process and the matters with return and exchange.

    How can I safely return my order to SoQ?

     You are able to return and claim for refund of your order only for the following reasons:

    • Item faulty/defective
    • Damage during transport
    • Wrong item was sent to customer

    When you make your return, please follow the steps below:

    1. Notify us of your intent to return the item(s) no later than 14 days after receipt of your goods. Please notify us at info@SoQ.ie to return item(s). You must return the item(s) to us without undue delay and in any event no later than 14 days from the day on which you notify us of your intent to return the item(s).
    2. Please include a properly completed Return Form within the parcel: we may not be able to process your return without it.
    3. Use the original packaging to repack your return(s), ensuring that the product is packed well enough to avoid any damage during transport. The product must be returned to us in a re-saleable condition.
    4. On the front of return parcel please put the address provided on Return Form to ensure we can handle your return in a timely manner.
    5. Reseal the parcel and pass it to the delivery service. Remember to use a recorded delivery service or similar, thereby obtaining a unique tracking ID. It is your responsibility to ensure we safely receive your return, otherwise we will refuse to make any refund if your return gets lost.

    How long does it take to receive refund?

    After our inspection, we will notify you whether we accept or reject your refund claim, your refund[1] will be processed within 14 days from the date the goods are received at our address. Please note each card processor varies in how many days it takes them to credit the money back to your card. SoQ reserves the right to refuse a refund or make a deduction from the refund on any item not deemed to be re-saleable or if any of the above terms have been breached.

    Can I return an item for a replacement?

    Unfortunately, we’re unable to offer exchanges for Memene brand. It is because SoQ orders stock from our brand partner, and goods are sent to you directly from the brand, rather than holding stock ourselves. This makes it very difficult to exchange any product from the featured brand.

    What if my order arrives incomplete, incorrect, damaged or defective?

    We’ll make it right! Simply contact us at info@SoQ.ie for a quick response.

     

    [1] Shipping cost is non-refundable for orders under €50, and for all orders over €50 we are offering free delivery, which is a genuine operating cost to the business, your refundable amount will be deducted by shipping cost. This deduction only applies to those who availed the "Free Delivery" benefit, and to customers returning the item(s) for above reasons, please refer to our online Return Form for details.